Shipping policy

SHIPPING POLICY – DARMA-SOFT

Order Processing Time

Last updated. 03-03-2026

At Darma-Soft, all products are made to order through our production partner.

🕒 Production time: 2–5 business days
Once your order is confirmed, it enters production before shipping.

Shipping Time

After production, estimated delivery times are:

  • 🌎 International: 8–13 business days

  • 🇺🇸 🇨🇦 🇪🇺 Some countries may receive orders sooner depending on the nearest fulfillment center.

Please note that shipping times may vary during holidays or high-demand periods.

Order Tracking

You will receive a tracking number via email once your order has been shipped.

RETURN & EXCHANGE POLICY – DARMA-SOFT

Exchanges

Because all items are made to order, we do not offer direct exchanges.

👉 The fastest way to get a different item is:

  1. Return the item you received.

  2. Once the return is approved, place a new order.

Returns

We accept returns within 14 days of delivery if:

  • The item is unworn and unused

  • Tags are still attached

  • The item is in its original packaging

  • Proof of purchase is provided

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Non-Returnable Items

  • Personalized/custom items

  • Final sale items

  • Incorrect size selected by the customer

Please carefully review the size guide before placing your order.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Returned items must meet the same conditions listed above (unused, original packaging, proof of purchase).

REFUND POLICY – DARMA-SOFT

  1. Once we receive and inspect your return, we will notify you whether the refund is approved or rejected.

  2. If approved, your refund will be processed automatically to your original payment method within 10 business days.

  3. Please note that your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:

📧 telfortnoelcius2023@gmail.com

DAMAGED OR INCORRECT ITEMS

If you receive a defective, damaged, or incorrect item:

  • Contact us within 7 days of delivery

  • Provide clear photos of the issue

  • We will offer a replacement or refund if the claim is approved